Truth in the Hallways
/Here’s a quick test of your organization’s health. When you need to find out the truth, where do you turn?
Do you get it straight from the leaders?
Or do you have to rely on gossip and rumors at the water cooler and in the hallways to figure out what’s going on? Usually these discussions begin with, “Don’t tell anyone you heard this…”
Ed Catmull, founder of Pixar said, “If there’s more truth in the hallways, you have a problem.”
No leader likes to announce bad news. No leader likes to admit a strategic or business failure. No leader likes to admit when there’s been bad behavior among employees.
But the truth will always come out. It’s only a matter of the path that truth will take and how much rumor, gossip, and wasted time will be generated along the way.
A leader has two choices. The first is a quick and decisive delivery of bad news. Yes, it will be painful and embarrassing, but I swear if there’s one thing employees want, besides perhaps getting paid more, is a leader that will call it like it is and not hide behind bullshit or company policy.
The second choice, and the choice that many leaders make, is to assume their people are just plain stupid, naïve, or gullible. Deny and cover up the bad news, and figure people will just accept it, get back to work, and move on, because if the leader says everything is ok then it must be ok. It’s management by condescension.
When people don’t get the truth, they know it, and they don’t move on. Instead, they double down on trying to find out what happened, which makes it even a bigger issue than it already was.
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